WE WANT TO MAKE SURE YOU ARE ABSOLUTELY THRILLED WITH YOUR PURCHASE.
IF, FOR ANY REASON WHATSOEVER, YOU ARE NOT 100% SATISFIED WITH YOUR ORDER, RETURN THE UNUSED ITEM WITHIN 30 DAYS OF PURCHASE FOR A REFUND.
Simply follow these instructions:
Send us an email and ship the unused unit with tracking back to us, including all original packing supplies. Please include a note with your name, address, email and daytime phone number along with your instructions to:
Auxiliare International LLC
347 Fifth Avenue
New York, NY 10016
Attn: AUX Returns
NO DROP-OFFS, please mail the product back to us. For items being sent to our Returns department, please be sure to ship via insured, traceable mail. This service is offered by UPS, USPS, Fedex and other carriers.
You can expect a refund for the cost of the returned item(s) in the same form of payment originally used for purchase within 30 days of receipt of return.
All shipping costs are non-refundable. If an item is returned whose original purchase was made with free shipping, $4.95 will be deducted from refunded amount to cover the cost of original shipment.
REPAIRS & REPLACEMENTS
All Auxiliare International LLC products are covered under our Unconditional Lifetime Guarantee. If, at any time, you find any defect in material or workmanship, or any part should fail to function properly, we will gladly repair or replace it at no charge (except shipping & handling).
Beginning on the date of your receipt, Auxiliare International LLC guarantees that its products are free from defects in materials and workmanship and will repair or replace it at no charge (except shipping & handling).
Auxiliare International LLC online's customer service department may be contacted seven days a week, between 9:00 am and 6:00 pm EST at the following telephone numbers:
AUXILIARE INTERNATIONAL LLC HEREBY DISCLAIMS ALL OTHER GUARANTEES, EXPRESS OR IMPLIED, TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, INCLUDING, WITHOUT LIMITATION, IMPLIED GUARANTEES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied guarantee lasts, so the above limitation may not apply to you.
THIS GUARANTEE REPRESENTS AUXILIARE INTERNATIONAL LLC'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR DEFECTS IN MATERIALS AND WORKMANSHIP. AUXILIARE INTERNATIONAL LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS PRODUCT, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THIS GUARANTEE GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY, FROM STATE TO STATE.
The exclusion or the limitation of liability for damages according to the above paragraphs also applies to potential claims against employees or authorized representatives of Auxiliare International LLC.